Troubleshooting

Ingredients not showing on my storefront

This is almost always because the Feature It theme block hasn’t been added to your product template yet.

To fix this:

1. In your Shopify admin, go to Online Store → Themes
2. Click Customize on your active theme
3. At the top of the theme editor, make sure you’re on a Product page (not home, collection, etc.)
4. In the left panel, click Add block or Add section and look for Feature It — Ingredients
5. Add it and position it where you’d like ingredients to appear
6. Click Save

If the block is already added, check that the product actually has ingredients assigned to it on the Products page in the app.

An ingredient I removed keeps reappearing

Try refreshing the Products page after removing an ingredient. Feature It uses optimistic UI — it removes the ingredient from the display immediately while saving in the background. If the save fails for any reason, the page will revert to show the actual saved state.

If the ingredient consistently reappears after a refresh, please contact support.

The “Assign Ingredients” button is stuck loading

This can happen if a previous save action didn’t complete cleanly. Try refreshing the page — this resets the loading state and you should be able to use the button normally again.

Products are loading slowly

Feature It loads up to 250 products per API request and displays 20 per page, so large catalogues are handled efficiently. If loading feels slow, it may be a temporary issue with Shopify’s API. Try refreshing the page.

If slow loading is consistent, please contact support with details about your store size.

I can’t remove all ingredients from a product

Open the Assign Ingredients modal, deselect all selected ingredients so none are highlighted, then click Save Changes. This will clear all ingredients from the product.

Something else isn’t working

Contact us at support@atmospherestudios.co.nz with a description of the issue and we’ll get back to you as soon as possible.